Overview
CommVault will provide full support for the current generally available release and one previous product release. CommVault End of Lifecycle (EOL) Support Notice will be delivered, electronically, during each phase of EOL activity via marketing campaign notices and The Advantage newsletter, beginning twelve months prior to the effective date of obsolescence and consist of the following phases:
- Phase 1 — announcing the start of EOL activity with continuation of full product support for the following six months (months 1 through 6 of the EOL campaign).
- Phase 2 — Extended Assistance Support (EAS) in which CommVault will provide workarounds or known fixes, only, no new code development will be made for the final six months (months 7 through 12 of the EOL campaign).
CommVault EOL activity shall apply to the product release referred to in the current customer notice and all third party vendor hardware and software platforms and applications listed on its web site at services.commvault.com/support.asp under Product Support (this page); as well as any products which, by their nature, are also dependent on these products. Third-party vendor EOL activity applies to Commvault software releases which are fully supported; i.e., current GA release and one previous version.
CommVault Product Support
A list of CommVault product releases which end-of-lfe notice has been announced or is complete is presented below for the benefit of all CommVault customers. Please click on the specific product release link within the table to view the content of the latest Customer Notice that has been delivered.
| Product Name | End of Support |
|---|---|
| QiNetix 6.1 | 01-Feb-2010 |
| QiNetix 5.9 | 01-Jun-2008 |
| Serverless Data Manager | 30-Apr-2008 |
| QiNetix v5.0 | 01-Dec-2006 |
| QiNetix 4.2 | 31-Dec-2005 |
| QiNetix 4.1 Galaxy 3.7.1 Galaxy 3.7.0 Galaxy 3.1/3.1GSP1 |
31-Dec-2004 |
| Galaxy 2.6 | 12-Nov-2001 |
| Galaxy 2.5 Galaxy 2.1 Galaxy 1.1 |
06-Sep-2001 |
| Vault98 | 01-Jul-2001 |
Third Party Vendor Software Support
CommVault will provide support on operating systems and application versions made obsolete by their respective vendors for a period of up to 90 days after the operating system or application version full support ends by the vendor (provided the CommVault release originally supported the operating system version or application version in question).
Although CommVault will make all reasonable attempts to provide support for CommVault products on vendor operating system and application versions throughout the vendor supported life cycle for the operating system and application versions, we reserve the right to EOL support for certain third party products (beyond basic file system backup support) on specific vendor operating system and application versions at any time.
A list of vendor platforms and applications which end-of-life support is complete across all CommVault product releases is provided below for the benefit of all CommVault customers.
| Vendor Specific OS/App | CommServe | MediaAgents | iDataAgents | End of Support |
|---|---|---|---|---|
| EMC Celerra (NAS NDMP) DART 5.4 |
X | 31-Oct-2008 | ||
| FreeBSD 5.3, 5.4 & 5.5 | X | X | ||
| Solaris 7 32- & 64-bit | X | X | ||
| HP Tru64 OSF1 5.1A | X | X | 15-May-2008 | |
| HP Tru64 OSF1 5.1B | X | X | ||
| Red Hat Linux 9.0 | X | 01-Dec-2007 | ||
| HP HP-UX 11.0 (32-bit and 64-bit) |
X | X | ||
| BlueArc OS 3.0 | X | |||
| EMC Celerra DART 5.2 & 5.3 | X | |||
| Hitachi NAS 3.X | X | |||
| Network Appliance ONTAP 6.5.2 through 6.5.6 | X | |||
| IBM Informix Dynamic Server 9.2.1 & 9.3.0 | X |
Third Party Vendor Hardware Support
CommVault will provide support on vendor hardware listed on the Hardware Compatibility Matrix for a period of up to 90 days after the vendor's full support ends. In the event that support for vendor legacy hardware is required; customers may leverage CommVault Media Explorer to recover CommVault product-created data. For more information on Media Explorer, please reference the CommVault documentation web site.
