Overview
CommVault will provide full support for the current generally available release and one previous product release. CommVault End-of-Lifecycle (EOL) Support Notice will be delivered, electronically, during each phase of EOL activity via campaign notices, beginning twelve months prior to the effective date of obsolescence and consist of the following phases:
- Phase 1 — announcing the start of EOL activity with continuation of full product support for the following six months (months 1 through 6 of the EOL campaign).
- Phase 2 — Extended Assistance Support (EAS) in which CommVault will provide workarounds or known fixes, only, no new code development will be made for the final six months (months 7 through 12 of the EOL campaign).
CommVault EOL activity shall apply to the product release referred to in the current customer notice and all third party vendor hardware and software platforms and applications listed on its web site at services.commvault.com/support under Product Support (this page); as well as any products which, by their nature, are also dependent on these products. Third-party vendor EOL activity applies to Commvault software releases which are fully supported; i.e., current GA release and one previous version.
CommVault Product Support
A list of CommVault product releases which End-of-Lifecycle (EOL) notice has been announced or is complete is presented below for the benefit of all CommVault customers. Please select a product release version to view the content of the Customer Notice that was delivered.
Third Party Vendor Software Support
CommVault will provide support on operating systems and application versions made obsolete by their respective vendors for a period of up to 90 days after the operating system or application version full support ends by the vendor (provided the CommVault release originally supported the operating system version or application version in question).
Although CommVault will make all reasonable attempts to provide support for CommVault products on vendor operating system and application versions throughout the vendor supported life cycle for the operating system and application versions, we reserve the right to EOL support for certain third party products (beyond basic file system backup support) on specific vendor operating system and application versions at any time. All engineering support for a third-party vendor operating system, application, or hardware product that has reached EOL will expire immediately upon the release of the notification of obsolescence. CommVault Customer Support will provide commercially reasonable assistance to customers with unsupported platforms and applications limited to Tier One support assistance where possible. No hot fixes or updates will be released as part of this assistance.
For additional information regarding CommVault support of third party operating systems and applications, please visit the System Requirements section of the CommVault documentation website.
Third Party Vendor Hardware Support
CommVault will provide support on vendor hardware listed on the Hardware Compatibility Matrix for a period of up to 90 days after the vendor's full support ends. In the event that support for vendor legacy hardware is required; customers may leverage CommVault Media Explorer to recover CommVault product-created data. For more information on Media Explorer, please reference the CommVault documentation web site.