Overview
With phone-home intelligence, powerful workflow automations, and proactive process monitoring, our Remote Operations Management Service (ROMS®) offering is a leading tool for reporting on and supporting your CommVault® Environment. As a CommVault Systems Administrator, our ROMS® offering provides unparalleled peace of mind that your data management functions are running smoothly, including:
- Powerful yet simple Access Anywhere web dashboard for operations monitoring
- Secure, intelligent direct communication between your CommCell® group and Customer Support
- Smart monitoring and alert workflow automation
- Full integration with the CommVault database – no agents, no complexities
- Intelligent analytics that show how well your environment performs against other customers on deduplication, jobs success, drive through-put and more!
Learn More About ROMS®
To help you learn more about ROMS®, CommVault has prepared a presentation. Please click the image below to open a pop-up window that will play the presentation video.
Software as a Service
CommVault® ROMS® support is an extension of CommVault's SaaS offering. The ROMS® framework helps customers drive cost from their CommCell® operations through its automation and centralization of CommCell® support and reporting functions. ROMS® support does not sleep, does not take vacations, and never gets sick. With ROMS® support, your enterprise can dramatically increase personnel efficiency; verify compliance for data management, access, and protection activities; and allow for role based ALERTING based on dynamically variable system SLAs.
ROMS® support is globally available to our customers and select OEM partner customers. ROMS® support is based on overnight, weekend and holiday. ROMS® support customers are required to have an active CommVault 24/7 maintenance contract in order to activate and use ROMS® support. ROMS® support is available to HDS OEM customers or those customers whose CommVault Authorized Support Partners provide Level One Support. Please contact your account executive for additional details regarding ROMS services and pricing models.
ROMS® support is certified for use with CommVault® QiNetix® 6.1, CommVault® Simpana® 7.0, CommVault® Simpana® 8.0 and CommVault® Simpana® 9.0 Customers. Customers with clustered CommServe® deployments are supported in 7.0, 8.0 and 9.0 deployments, only. Platform and version details are as follows:
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