“I have rarely found a group of people as talented, knowledgeable, helpful and accountable as the support staff at CommVault.”

– Tibor Knauz, Jr., Manager of IT Operations, SANFORD, L.P.

 
 

Overview

As part of CommVault® MANAGE Services, CommVault offers a variety of online, web-based resources to assist our customers with the day-to-day operations of their CommVault Software Enterprise:

  • Maintenance Advantage
    The CommVault Maintenance Advantage support portal contains a set of powerful tools to enable CommVault software customers to better optimize their deployments. The portal includes:
    • CommVault's eSupport Center for managing customer support incidents,
    • Configuration and deployment guidelines,
    • Tips and techniques to achieve better performance,
    • Supported hardware and software matrixes,
    • Technical FAQs,
    • CommVault's ROMS Customer Dashboard portal,
    • Interactive Troubleshooting Guides, and more.

  • CommVault Software Documentation
    The web-based home for CommVault Software “Books Online” – detailed product documentation for CommVault® Simpana® 8 & 7.0 and CommVault® QiNetix™ 6.1.

  • Hardware Compatibility Matrix
    A comprehensive database of all Libraries, Drives, HBAs, Bridges, Switches, IP Controllers and Virtual Tape Libraries, from a wide selection of vendors, that have been tested and verified as compatible with CommVault software.

  • NDMP Compatibility Matrix
    A listing of the NDMP file systems by vendor for which CommVault software has been certified.

  • Hardware Snapshot Engine Compatibility Matrix
    A listing of the Hardware Snapshot Engines by vendor for which CommVault software has been certified.

  • Product Registration
    This form allows CommVault customers to register their CommVault CommCell® online and receive their permanent software license key.