Telephone-Based Support
Customers can access our telephone support hotline 24 hours a day 7 days a week (including US holidays) by dialing:
| AMERICAS North America (Toll Free #) North America (Direct Toll # Mexico Brazil |
(877) 780-3077 (732) 571-2160 01-800-681-1581 0-800-892-2288 |
| EUROPE, MIDDLE EAST & AFRICA (EMEA) Belgium France Denmark Germany Ireland Israel Italy Netherlands Portugal Saudi Arabia South Africa Spain Sweden Switzerland United Arab Emirates United Kingdom Other EMEA Countries |
0800-79392 0800-918893 8088-9260 0800-1012330 1-800-608178 1-809-494177 0800-782147 0800-0227402 800-8-14516 8008444077 080-09-81256 0900-991600 0200-896316 0800-836023 80004442334 0800-9171424 +441189522030 |
| ASIA-PACIFIC & JAPAN (APJ) Australia China India Japan Korea Malaysia New Zealand Singapore Thailand |
1300 368 528 400-818-5908 1800-419-2951 0120-938-003 00-308-13-1763 1-800-813-686 0800 447 342 800-101-2206 001-800-13-204-2904 |
Please, before you call have the following information ready. This will significantly speed up the support response process and enable CommVault to serve you better.
- Company Name
- Your Name and Contact information
- CommCell-ID
- Product Version
- A brief description of the problem
Customers who do not have a maintenance agreement with CommVault will have limited access to technical resources. CommVault will respond on a Time & Material basis with "best effort" only upon receipt of a Purchase Order or Credit Card.
(Our goal is to answer your call within 2 minutes)
Remote Access-Based Support
CommVault Technical Support uses Cisco WebEx Citrix GoToAssist software and technologies to enable faster problem identification and resolution and increase customer satisfaction.
These secure services improve the effectiveness of traditional telephone-based technical support by allowing CommVault support personnel to interact with our customers live over the Internet. Using these web-based Secure Support tools, our CommVault support personnel can initiate https-based online sessions so they can diagnose and fix problems using a powerful set of interactive tools.
Simple and Time Efficient
With these services there is no need to pre-install or configure any software, all that is needed is a standard Web browser, CommVault then can assist in resolving issues regardless of location, and can take full control of the Support session or application, if you desire, or simply observe while functions are being performed by your end user. Other benefits are uploading or downloading files for analysis and downloading patches or updates to resolve specific issues.